Fraport: 200,000+ Shifts at Frankfurt Airport

Terminal 3 Trial Operation

Transport & Infrastructure
2026
8000
+
Participants
75000
+
Candidate Contacts
12
Mo.
Project Duration

Summary

Project: Terminal 3 Trial Operation

For the trial operation of the new Terminal 3 at Frankfurt Airport, ucm recruited over 8,000 participants as exclusive partner, who took on the role of passengers in realistic test scenarios. The project spanned 12 months and is one of the largest recruiting deployments at the Frankfurt site.

Operational Focus: Scaled Recruitment Funnel

At the centre was a highly scaled recruiting process with over 75,000 candidate contacts, enabling precise selection, qualification and deployment management of trial operation participants. The complexity lay in rapidly providing a large volume of tailored profiles for different test scenarios, including capacity spikes on specific key dates.

Coordination & Repeatability

Through structured deployment planning, a dedicated operations team and close coordination with the Fraport project team, consistent delivery quality was maintained throughout the entire 12-month duration. The repeatability of processes made ucm a reliable partner for complex large-scale aviation projects.

Project Testimonials

8,000 participants over 12 months, no snags, no escalations. ucm made the operations seamless.
Project Lead, Workforce Operations
ucm
Daily reporting, automatic backfilling, ZÜP coordination, all from a single source. Exactly what a trial operation of this scale requires.
Account Lead, Key Account
ucm

More References

Your project could be next.