Heinemann: Premium Retail at German Airports

Travel Retail

Retail
2025
420
+
Employees
15000
Shifts Summer 2025
6
Airports

Summary

Project

Since July 2023, ucm has been developing an integrated workforce solution for Gebr. Heinemann that goes far beyond classic staff leasing. Every year, over 400 employees ensure seasonal performance at the Hamburg, Frankfurt, Hanover, Dortmund, Düsseldorf and Berlin locations.

Operational Responsibility

In addition to workforce scheduling, ucm takes on operational responsibility through on-site management, digital training structures and continuous quality management.

Service Contract Model at BER

At the BER site, the collaboration runs entirely on a service contract model with clearly defined deliverables, coordinated workforce planning and accountability for quality, revenue and inventory targets.

Project Testimonials

Our collaboration with ucm has evolved over the past year from classic staff leasing to a flexible and future-oriented partnership. This has enabled us to build a strong foundation on which we can further develop and try out even more innovative approaches, whether to unlock new revenue potential or to further enhance customer satisfaction. This trusting collaboration gives us the opportunity to break new ground and grow together successfully.
Managing Director
Heinemann BER

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